Privacy Policy

Who We Are

Eddy's Plumbing Co., Inc. ("we," "us," or "our") is a licensed plumbing contractor based at 833 Olive Ave, South San Francisco, CA 94080. This policy explains what information we collect through eddysplumbingco.com, why we collect it, and what we do with it.

Information We Collect

We only collect what we need in order to schedule work and get back to you:

• Information you give us directly — your name, phone number, email address, service address, and whatever you tell us about the plumbing problem when you fill out a contact form, book an appointment, or call us.
• Appointment and service history — records of work we've done for you, invoices, and related notes.
• Automatically collected information — basic technical data your browser sends when you visit the site, such as your IP address, browser type, pages viewed, and how you arrived at the site. This comes from our website host and analytics tools.

We do not knowingly collect information from anyone under 18.

How We Use Your Information

• To respond to your enquiry and schedule service.
• To contact you about an appointment — confirmations, reminders, and letting you know when a technician is on the way.
• To prepare estimates and invoices, and to collect payment.
• To keep records of work performed, including for warranty and code-compliance purposes.
• To improve our website and understand which services people are looking for.

We do not sell your personal information. We don't rent it, trade it, or hand it to data brokers.

Text Messages

If you give us your mobile number and opt in, we may text you about your appointment — confirmations, reminders, and arrival updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or by telling us directly. Opting out of texts will not affect your ability to book service with us; we'll simply call or email instead.

We do not share your mobile number with third parties for their own marketing.

Who We Share Information With

We share information only with parties that help us run the business, and only as much as they need:

• Service providers — our website host, scheduling and booking software, text and email providers, and payment processors.
• Suppliers and subcontractors — where a job requires ordering equipment to your address or bringing in a specialist.
• Legal and safety — where we're required to by law, a subpoena, or to protect someone's safety or our legal rights.

Cookies & Analytics

Our site uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies, though parts of the site may not work as well.

We use standard website analytics, including Google Analytics, to see which pages people visit and how they found us. This tells us which services people are looking for; it is not used to identify you personally. Google Analytics sets its own cookies and receives the technical information described above. You can opt out across all sites using Google's browser add-on.

How Long We Keep It

We keep service records, invoices, and related job documentation for as long as we need them for business, warranty, tax, and legal purposes. Enquiries that don't result in work are kept for a reasonable period and then deleted.

Security

We take reasonable steps to protect the information we hold, but no website or system is perfectly secure. Please don't send sensitive information such as financial account numbers through the website forms.

Your California Privacy Rights

If you are a California resident, you may have the right to request that we disclose what personal information we've collected about you, request that we delete it, and ask us to correct inaccurate information. You also have the right not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising.

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

Changes to This Policy

If we change this policy we'll post the updated version here with a new "last updated" date.

Contact Us

Questions about this policy or your information?